Terms & Conditions





Highcliffe Castle Terms & Conditions

Customer Care Standards
Highcliffe Castle is owned and operated by Christchurch Borough Council and is subject to the Corporate Customer Care standards, which can be found HERE


Gift Shop Returns Policy



  • Please keep your receipt as proof of purchase for any item bought in the Castle Gift Shop
  • Our 14 day returns policy means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition and packaging within 14 days of the date of purchase and we will issue an exchange up to the value of the item originally purchased (No change will be given).
  • We do not accept the return of toiletries, foods or earrings (unless faulty)
  • This policy does not include event tickets or items purchased from exhibitions
  • This returns policy does not affect your statuory rights